Privacy policy

Privacy Policy

Effective Date: 01/01/2025

At "Meals and More," we value your privacy and are dedicated to ensuring your personal information remains safe. When you use our app, we collect and handle your data with the utmost care and in full compliance with privacy laws. Below are the details of how we collect, use, and protect your personal contact information.

Privacy Policy for Customers

What We Collect

Basic Details: When creating an account or placing an order, we may request your name, email address, phone number, and delivery address. This information helps us process your orders and communicate with you effectively.
Order and Preferences Information: We also store data about your previous orders, order preferences, and chef reviews. This information helps us personalize your experience, suggest items you might like, and improve our service.
Location Data: If you enable location services on your mobile device, we may collect GPS data to ensure timely and accurate delivery. Rest assured, this data is only used to enhance your service experience and is not shared with third parties You can choose to disable location services at any time in your device settings, but this may affect the app's ability to provide accurate delivery estimates and may require you to enter your address manually.
Usage Data: We collect information about how you interact with the app, such as the pages you visit, the searches you perform, and the time you spend on the app. This data helps us understand how users interact with the app and allows us to improve its functionality and user experience.

How We Use Your Information?

Order Processing and Communication: Your details are used to complete your orders and to provide you with updates regarding your delivery status or any issues that may arise. We may also use your email or phone number to contact you regarding promotions, updates, or special offers if you have opted in to receive such communications.
Personalization: By analyzing your order history, preferences, and chef reviews, we can personalize your experience. This includes providing tailored recommendations for meals you might enjoy, suggesting relevant offers, and remembering your preferred delivery locations.
Improving Service: We use your feedback, reviews, and usage data (such as pages visited and searches performed) to understand how you interact with the app. This information helps us identify areas for improvement, enhance the app's functionality, and optimize our service delivery to better meet your needs.

Cookies

Cookies are small pieces of data sent from our server to your device. They help remember your information, such as login credentials or user preferences. Cookies are safe to use and cannot contain viruses. You can manage cookie settings in your browser. If cookies are disabled, some features of the site may not function properly.

Account Deletion

At Meals and More, you can delete your Meals and More account through the mobile app. Please settle all outstanding transactions and payments before initiating the deletion process. Once deleted, your account and associated data will be permanently removed from our systems, except for data we legally must retain.
How We Protect Your Information:
We use industry-standard security measures such as SSL encryption and secure data storage to protect your personal information. We also ensure that all sensitive data is stored securely and is only accessible to authorized personnel. We will never share your personal details with third parties unless it is necessary to complete a transaction or required by law.

Payment Methods

At Meals and More, we aim to make your ordering experience as easy as possible. We currently offer Cash on Delivery (COD), where you can pay for your order directly to the delivery driver when your meal arrives. We also periodically offer promotions and discounts. Be sure to check for any available discounts during the checkout process to maximize your savings.

Can You Control Your Information?

Yes. You have full control over the personal information you provide to us. You can update your contact details or opt out of receiving promotional communications at any time through your account settings. If you decide to delete your account, we will remove all personal data from our system, subject to any legal retention requirements.

Privacy Policy Amendment

We reserve the right to update or change this privacy policy from time to time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically for any updates.

Privacy Policy for chefs

At Meals and More, we understand the importance of protecting your business and personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide as a Chef Partner, ensuring compliance with privacy laws.

What We Collect

Basic Details: When creating a Chef account, we collect your name, email address, phone number, and location details of your kitchen. This information is essential for account management, communication, and enabling customers to find your services.
Menu and Profile Information: We store details about your menu offerings, including dish descriptions, ingredients, pricing, and images. We also collect information for your Chef profile, such as culinary qualifications, experience, and certifications. This data allows us to showcase your expertise and offerings to potential customers.
Performance and Feedback Data: We track your order history, customer reviews, and ratings. This information helps us assess your performance, provide feedback, and improve the platform's overall service quality for both Chefs and customers.
Location Data: If you enable location services, we may collect GPS data to accurately display your kitchen's location to customers and facilitate delivery services. This data is used solely for enhancing your service experience and is not shared with third parties except as necessary for delivery and related services.

How We Use Your Information

Order Management and Communication: Your personal and kitchen details are used to manage incoming orders, communicate with customers regarding their orders, and provide updates on delivery status or any potential issues. We may also use your contact information to inform you about platform updates, new features, or promotional opportunities that could benefit your business.
Menu and Profile Optimization: By analyzing customer feedback, reviews, and order history related to your offerings, we can provide insights to help you optimize your menu, pricing, and profile. This allows you to better cater to customer preferences, improve your ratings, and increase your sales.
Service Improvement and Support: We use feedback, performance data, and usage patterns to continually improve the platform's functionality and provide better support to our Chefs. This includes enhancing tools for menu management, order tracking, and customer communication, ensuring a smoother and more efficient experience for you.

Cookies

We use cookies and similar tracking technologies to enhance your experience as a Chef on our platform. These small data files are stored on your device and serve several important functions.

When you use our platform, our server sends your device a "cookie." This cookie is a small piece of data that identifies you as a user of our system. Cookies save you time by retaining certain information. They do not deliver viruses and can only be read by our server. You can manage cookie preferences through your browser's settings. However, disabling cookies may limit access to certain platform features.

Account Deletion

Chefs have the option to request deletion of their accounts through the Meals & More platform. To ensure a smooth process, please note the following:

Outstanding Obligations: Before initiating account deletion, Chefs must ensure that all outstanding transactions, payments, and any pending orders are fully settled. Account deletion cannot proceed if there are any unresolved financial matters or unfulfilled order commitments.
Menu and Profile Removal: Upon successful account deletion, your Chef profile and menu listings will be permanently removed from the Meals & More platform and will no longer be visible to customers.
Data Retention: While your profile and menu will be removed, certain data related to past transactions, financial records, and platform activity may be retained by Meals & More for legal, accounting, and operational purposes. This retention will be in accordance with our Privacy Policy and applicable regulations.
Reactivation: If you wish to use the Meals & More platform again in the future, you will be required to create a new Chef account.

How We Protect Your Information

We use industry-standard security measures such as SSL encryption and secure data storage to protect your personal information. We also ensure that all sensitive data is stored securely and is only accessible to authorized personnel. We will never share your personal details with third parties unless it is necessary to complete a transaction or required by law.

Payment Methods

Meals & More is committed to ensuring Chefs receive timely and convenient payments for their services. At this time, Meals & More primarily utilizes cash transactions for Chef payments.
•   Cash Payments: Chefs will typically receive their earnings in cash. The specifics of payment schedules and hand-off procedures will be communicated to Chefs separately.
•   Payment Schedule: Chefs will receive payments according to a predetermined schedule. Details of the payment schedule, including payout frequency, will be outlined in the Chef Agreement.
•   Earnings Statements: Chefs will have access to detailed earnings statements, providing a breakdown of their income from orders placed through the platform.

Privacy Policy Amendment

Privacy Policy for Delivery

Meals and More values the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information as a Delivery Partner, ensuring your safety and privacy while you're on the road.

What We Collect

Basic Details: When creating an account, we may request your name, email address, phone number, and address. We also require your vehicle information and driver's license details. This information helps us verify your eligibility, manage deliveries, and communicate with you effectively.
Delivery Information: We store data about your delivery history, delivery routes, and delivery performance. This information helps us optimize delivery operations, assign deliveries efficiently, and improve our service.
Location Data: If you enable location services on your mobile device, we collect GPS data to ensure timely and accurate delivery tracking and efficient route planning. This data is only used for the purpose of enhancing your service experience and optimizing deliveries.

How We Use Your Information

Delivery Management and Communication: Your personal and vehicle details are used to manage delivery assignments, communicate with you regarding delivery schedules and updates, and provide support. We may also use your contact information to inform you about platform updates, new features, or changes to delivery policies.
Route Optimization and Efficiency: By analyzing delivery history, location data, and traffic patterns, we optimize delivery routes to improve efficiency, reduce delivery times, and enhance your overall experience.
Performance Monitoring and Improvement: We use delivery performance data, feedback from customers and chefs, and usage patterns to monitor and improve our delivery services. This includes ensuring timely deliveries, maintaining service quality, and providing support to our delivery drivers.
Payment Processing: We use your payment information to process your earnings from deliveries completed through the platform, ensuring timely and accurate payments.

Cookies

We use cookies and similar tracking technologies to enhance your experience as a deliveryman on our platform. These small data files are stored on your device and serve several important functions.

Account Deletion

Delivery Drivers have the option to request deletion of their accounts through the Meals & More platform. To ensure a smooth process, please note the following:

Outstanding Obligations: Before initiating account deletion, Delivery Drivers must ensure that all outstanding deliveries are completed and any pending payments or financial matters are fully settled. Account deletion cannot proceed if there are any unresolved delivery commitments or financial obligations.
Access Removal: Upon successful account deletion, your access to the Delivery Driver app and the ability to accept delivery assignments will be permanently revoked.
Data Retention: While your active account will be deactivated, certain data related to past deliveries, earnings, and platform activity may be retained by Meals & More for legal, accounting, and operational purposes. This retention will be in accordance with our Privacy Policy and applicable regulations.
Reactivation: If you wish to use the Meals & More platform as a Delivery Driver again in the future, you may be required to create a new account.

How We Protect Your Information

Payment Methods

Meals & More is committed to ensuring Delivery Drivers receive timely compensation for their services. Currently, driver payments are facilitated through direct methods.

Direct Payment: Delivery Drivers receive their compensation directly. This may involve:
Cash Payments: Drivers may receive cash payments upon completion of deliveries, from Meals & More representatives.
Direct Transfers: Payments may also be made via direct transfer methods (e.g., mobile money transfer) to the driver.
Payment Details: Specifics regarding payment schedules, amounts, and the method of payment will be communicated to Delivery Drivers separately.
Earnings Records: Delivery Drivers will maintain records of their earnings, and Meals & More will also keep records of payments made.